Last updated: 16 August 2026
1. Agreement
These terms govern all services supplied by Dalkom ("we", "us"), including fibre, 5G, fixed LTE, mobile data, VoIP, web hosting and domain registration. By ordering a service you accept these terms.
2. Month-to-month billing
- All services are billed monthly in advance. No fixed-term contracts apply unless expressly agreed in writing.
- Invoices are payable by the date shown on the invoice. Non-payment may result in suspension of services after notice.
- You may cancel any service with one calendar month's written notice.
3. Installation & activation
- Fibre installation lead times are typically 5–10 business days where infrastructure exists, subject to the network operator.
- LTE/5G routers are couriered pre-configured; delivery timelines are estimates, not guarantees.
- Free standard installation applies where advertised; non-standard installations may be quoted separately.
4. Fair use & service quality
- Uncapped products are subject to the acceptable-use policies of the underlying network operator.
- Advertised speeds are "up to" speeds; actual performance depends on network conditions, wiring and equipment.
- We will always try to give notice of planned maintenance affecting your service.
5. VoIP services
- VoIP numbers are provided subject to ICASA regulations. Number porting requires a signed porting authorisation.
- VoIP depends on your internet connection and electricity supply — it may not be suitable as your only line for emergency calls.
- Call detail records are retained for billing and regulatory purposes.
6. Hosting & domains
- Domain registrations are subject to the registry's terms (e.g. ZACR for .co.za).
- Hosting accounts may not be used for spam, illegal content or activities that harm other users of the platform.
- Backups on business plans are a convenience, not a guarantee — keep your own copies of critical data.
7. Limitation of liability
To the maximum extent permitted by law, our liability for any claim relating to a service is limited to the value of one month's fees for that service. We are not liable for indirect or consequential loss.
8. Privacy
Your personal information is handled in accordance with our Privacy Policy and POPIA.
9. Contact
Questions about these terms: info@dalkom.co.za · 0871 800 900