Use the Coverage Checker at the top of this page — start typing your address, pick it from the dropdown, and we’ll instantly check live coverage with every major provider (Vumatel, Octotel, OpenServe, Frogfoot, MetroFibre, etc.) for your exact location.

If fibre isn’t available, the search automatically shows Telkom LTE as a fallback. LTE uses a SIM in a router and is ready to go in minutes — no installation appointments or trenching needed.

Most installations are completed within 3–7 working days after your order. The fibre operator (Vuma, Octotel, etc.) schedules a technician for the line-pull, then we activate your service.

Yes — every fibre and LTE package we sell is uncapped, unshaped, and unthrottled. No fair-use cap, no slowdowns at peak times.

Absolutely. Log into your client portal and request a service change — most upgrades happen instantly, downgrades take effect on your next billing cycle.

All hosting plans come with NVMe SSD storage, free SSL certificates, cPanel access, daily backups, free email accounts, MySQL databases and a 99.9% uptime guarantee.

Yes. When you order hosting, choose “I already have a domain” and we’ll send you DNS instructions to point your existing domain to our servers.

Hosting is provisioned within 15 minutes of payment. Domain registration takes 5–30 minutes for .co.za and similar TLDs.

Yes — for shared hosting plans we offer free migration of your existing site (cPanel-to-cPanel). Just open a support ticket after ordering.

We support .co.za, .com, .net, .org, .africa, .online, .store, .site, .biz, .info and more — search to see live availability.

VoIP turns your internet into a phone line. Plug in any SIP-compatible IP phone (or use a softphone app on your laptop / cell) and you can make & receive calls anywhere in the world.

Yes — number porting takes 5–10 working days. We handle the paperwork with your old provider; you keep your number on our network.

Any reliable internet works (fibre, LTE, 5G). For best call quality we recommend at least 1 Mbps upload per concurrent call and a stable connection.

Your monthly subscription includes the included call-time bundle. Beyond that, calls are billed per second to local landlines, mobile and international destinations at competitive rates.

You receive a monthly invoice on the 1st of each month, due by the 7th. Invoices are emailed and also visible in your client portal.

EFT (Electronic Funds Transfer) is the default. Use your invoice number as the payment reference. Cards and debit-orders can be arranged on request.

We send a friendly reminder on day 7. Service is suspended on day 14 if still unpaid; you can reactivate immediately by clearing the balance. No reconnection fee.

No long contracts. All ISP services are month-to-month with a 30-day notice period. Hosting and VoIP can be cancelled anytime via support ticket.

Log into your client portal → Invoices. Each invoice is downloadable as a single-page A4 PDF.

Open a ticket in your client portal, email info@dalkom.co.za, or call 0871 800 900 Mon–Fri 8am–6pm. Tickets are answered within 1 hour during business hours.

Tickets & email: 24/7 monitoring with replies within 1 hour during business hours and within a few hours after-hours. Phone support: Mon–Fri 8am–6pm.

Yes — every ticket allows file attachments (screenshots, configuration files, etc.) up to 5 MB each. Both the original ticket and replies support attachments.

All tickets are visible in your client portal with their status (open, in progress, resolved). You’ll get email notifications on every reply.

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